SCOTTSDALE, AZ – Liveops, a frontrunner in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support agents in preparation for the 2026 tax season.
This initiative provides individuals across the United States with the opportunity to earn income from home, on their own schedule, while supporting one of the leading tax software brands in the nation.
"At Liveops, we are committed to ensuring that meaningful work is accessible to all—regardless of their location or the life challenges they may be facing," stated Molly Moore, Chief Operating Officer at Liveops. "By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over when they work and how they earn, enabling them to support their families while managing life's responsibilities."
Increasing opportunities through inclusive agent recruitment
As households nationwide confront rising expenses and uncertain job prospects, Liveops provides a pathway to earn flexible income with purpose. Independently contracted agents can cultivate sustainable careers that align with their lifestyles.
Liveops is actively seeking agents from underrepresented and traditionally overlooked demographics, including bilingual candidates, women (who currently make up around 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities.
Since Liveops does not require agents to be near a physical contact center, individuals can provide services from their homes. This approach eliminates many geographic and socioeconomic barriers that often restrict participation in remote service roles as independent agents.
"Our flexible recruitment strategy benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We can draw from a diverse, motivated talent pool across the nation—individuals who may not have access to these opportunities otherwise. This, in turn, provides our clients with a scalable and resilient workforce ready to meet real-world demand."
Enabling agents to choose their own schedules
Customer support professionals within the Liveops network have the autonomy to select the time frames during which they wish to offer services. This flexibility allows individuals to coordinate their working hours around caregiving responsibilities, family commitments, education, or additional income streams.
For clients, this same model enables Liveops to align service coverage with actual demand during the tax season without incurring the costs of additional facilities or long-term overhead.
Economic and community benefits
By ensuring that income remains within local communities rather than centralizing work in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the opportunity to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest periods for customer service throughout the year.
Established expertise in tax season support
Liveops has been providing tax season support for decades.
The company's on-demand model enables it to quickly source, certify, and deploy well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-aligned assistance during peak times. This strategy helps tax software clients minimize hold times, enhance customer satisfaction, and maintain brand loyalty during the busiest weeks of the year.
To learn more about Liveops' tax software customer support opportunities, click below!
About Liveops
Liveops is transforming the concept of outsourced customer service in a modern, always-connected world, founded on the belief that authentic connections foster brand loyalty. For over 25 years, the company has combined innovative technology with reliable, remote, and compassionate human expertise to deliver agile, high-touch customer support solutions that scale with precision and care.
As pioneers in the flexible workforce model, Liveops offers global reach with unparalleled adaptability—helping brands meet customer needs anytime, anywhere. From intricate interactions to seasonal spikes, Liveops proudly serves Fortune 500 and enterprise clients—delivering personalized experiences that build trust and create lasting impact.
It's not just outsourcing; it's about outsmarting.
For more information, visit www.liveops.com
